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Frequently Asked Questions

We cover the following areas: Hunterdon, Mercer, and Burlington Counties in New Jersey.

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Frequently

Asked Questions

Our FREE pickup and delivery service is designed to offer convenience to our customers. Simply schedule a pickup time that suits your schedule, and our team will arrive at your designated location to collect your laundry. Once the laundry is cleaned, we will deliver it back to you at a time that is most convenient for you. This service allows you to have your laundry taken care of without the need to leave your home or office, providing a hassle-free experience.

The turnaround time for our laundry services depends on factors such as the type and quantity of laundry. Typically, our standard wash and fold service takes 1 day to complete. Rest assured; we are committed to processing your laundry promptly while maintaining the highest quality standards.

Yes, we provide specialized laundry services tailored specifically for commercial businesses. Our services cater to a diverse range of industries, including hotels, restaurants, spas, and gyms. We can efficiently handle large volumes of laundry while ensuring exceptional results. Feel free to get in touch with us to discuss your specific requirements, and we will work with you to develop a customized solution for your commercial laundry needs.

We have extensive expertise in handling various types of fabrics and garments. Our services cover everyday clothing items such as shirts, pants, and dresses, as well as delicate fabrics like silk, cashmere, and lace. Additionally, we specialize in the care of specialty items such as wedding gowns, leather jackets, and household textiles. You can trust that our experienced team will take great care in cleaning and maintaining the integrity of your garments and fabrics.

Absolutely. Just log into your account and adjust your notification settings.

If you’re going to be away just log into your account and place your account on “Vacation Hold” until you return.

Absolutely. Many of our customers have Unhampered Laundry pickup and delivery to their workplace. Just specify in your laundry preferences the pickup and delivery details.

We offer special discounted rates for Veterans, please email a copy of your military ID or DD214 to info@unhamperedlaundry.com once you have signed up.

Yes we do and the first one is free. The very first pickup we ask that you put your laundry in trash bags and label them with your name and address. We will deliver your laundry in a blue laundry bag (with your name on it) that you can use for future laundry pickups. This bag is yours to keep.

Yes, we do. Please place all stained clothing in a “Special Attention” bag and let us know by including a note in the bag or on your laundry profile and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.

 

As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.

We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text or on the app.

Contact Customer Service by calling 640-867-3458 or emailing info@unhamperedlaundry.com. If our drivers are still in your area, we will make every effort to arrange for a pickup.

We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out we do reserve the right to charge a $10.00 missed pickup fee to cover cost.

If there is not a hook available for the driver to hang your laundry on we will provide one for you.

We do our best to accommodate every request. If there’s something special, we need to know just log into your account and update your laundry and folding instructions.

However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it’s safe to for our drivers to do so. We will keep you updated to any changes via phone, email and/or text.

Yes. There is a $2.00 delivery charge on all orders.

Yes. The minimum charge is $29.95.

None whatsoever. You can cancel or suspend your account at any time.

Sure. We send all of our customers email and text reminders 24 hours before scheduled pickups

When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.

Simple. Just log in to your account and update your Laundry Preferences adding a note in the “Laundry Instructions” or “Folding Instructions” field. Our employees check your personal laundry profile for any changes every time they process your laundry.

While we are known for our high-quality care, mistakes can happen. If we lose or damage an article, please notify customer service within 48 hours of the laundry being returned to you. Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details. Additionally we specialize in the care of specialty items such as wedding gowns, leather jackets, and household textiles.

The blue bag is for everyday laundry.

You can expect your laundry to be returned in 24 hours after we pick it up.

We prefer you schedule your pickup by 12:00 midnight the day before your pickup. This allows enough time for the drivers to plan their routes for the day.

We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a hurricane or blizzard is coming, we’ll contact you and make alternate plans.

We accept MasterCard, Visa, Discover, and American Express cards.

No. We wash and dry our customers’ laundry individually in separate machines.

We cover the following areas: Hunterdon, Mercer, Burlington Counties in New Jersey. We will pick up your laundry at your preferred time from your doorstep.

Yes you can select from a variety of detergents, Fabric Softeners and Dryer Sheets.

All the laundry is carefully separated by colors and are treated for stains accordingly.

Our hours of operation are as follows:

  • Monday 10 am–5 pm
  • Tuesday 10 am–5 pm
  • Wednesday 10 am–5 pm
  • Thursday 10 am–5 pm
  • Friday 10 am–5 pm
  • Saturday Closed
  • Sunday Closed

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